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A new order will be processed right away for the new size(s) using an Instant Refund Voucher. If making an exchange, visit: and select the item and the new size requested.

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We do offer free shipping with exchanges for customers within the Continental United States. Returns and exchanges should be shipped to:ĭownload the return form to include in your package here. Please choose a return shipping service that provides tracking information.

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If you prefer, you may choose the return shipping service of your choice and a full refund for merchandise returned will be processed.

Refunds on credit cards can take up to 10 business days to post to your statement after they have been issued back to your original form of payment.

Once your items are inspected by Tail, you will get your refund typically within 5-10 business days after delivery to our warehouse.

If you do not want it, simply ignore the voucher and your refund will go back on to your original form of payment once received and inspected.

You will also receive an instant refund voucher that you can use as a gift card if you choose to.

Use of the prepaid shipping label will deduct $5 from your return.

Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email.

Choose the items you are returning, as well as the reason why.

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Or you can simply enter your original 6 digit order number and shipping zip code and your order history will open right away.

Enter the email address associated with the original order, you will then receive an email with a link that will direct you to your order history and verify your identity.

To begin a return, please follow these instructions: Refunds on credit cards can take up to 10 business days to post to your statement after they have been issued back to your original form of payment.

Unfortunately, we cannot refund original shipping charges. If returning a gift, you will receive your refund only on a Tail Activewear Gift Card. (Gift Cards cannot be redeemed for cash). If returning an item greater than 120 days old, please provide personal identification to receive a refund via a Tail Activewear Gift Card. For purchases made with a gift card, the refund will go back on to the gift card(s) used for the original purchase. Refunds are issued in the same form as your original payment method. Please note the customer is responsible for all return shipping fees, duties and taxes associated for returning any item, as well as $25.00 for any exchange order requested. Styles sold as “Final Sale” are not eligible for a refund. Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for a refund or exchange within 120 days of original purchase. By purchasing, the customer accepts FULL responsibility of duty or custom fees. Please be aware that there may be duty or custom fees charged by your country that are not Tail’s responsibility. Tail charges a flat rate of $25 to any country that UPS can ship to. Shipping/Returns Outside the Continental United States Styles sold as “Final Sale” are not eligible for return or exchange. for a refund or exchange within 120 days of original purchase. Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for delivery that shipped to an address within the continental U.S. We stand behind our products and want our customers to be pleased with their purchase. Return and Exchange Policy within the Continental U.S. Expedited shipping is not available outside the continental United States. Subject to change due to holidays, weather conditions, etc.Įxpedited orders received by 2:00 pm EST Monday through Friday are guaranteed to ship the same day, excluding holidays.

Please see the map below for estimated time in transit from our warehouse (in business days).

UPS provides our shipping services through SurePost your package is picked up from our warehouse by UPS then it is handed off to your local post office to make the final delivery.

Orders received Monday through Friday typically ship within 48 hours of receipt, excluding holidays and weekends.

Orders for Hawaii or Alaska will ship using UPS Ground at a flat rate of $10.00. Tail offers free standard shipping for any orders over $150 (cart subtotal after discounts have been applied) shipped within the continental United States! Orders less than $75 will be shipped at a flat rate of $5.95 and orders between $75 - $149.99 will be shipped at a flat rate of $9.95 for UPS SurePost delivery.

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